President Ram Nath Kovind on Wednesday conferred the Platinum Award under the category ‘Excellence in Digital Governance - State/UT’, Digital India Awards 2020, for Antyodaya Saral Portal to the Haryana Government.
Taking the lead in the country in rendering efficient public service delivery for all Government to Citizen (G2C) services and schemes, the Haryana Government’s Antyodaya Saral Portal has received the prestigious Award by the Ministry of Electronics and Information Technology (MEITY).
Project Director, Chief Minister’s Good Governance Associates Programme, Rakesh Gupta said that in the era of digitization, Antyodaya Saral Portal, a one-stop digital platform for citizen services across the state, became a huge success and there is a visibility of over 3.4 crore applications for schemes/services across the State since its launch. Also, more than 5.5 lakh applications are received through the Antyodaya Saral portal on a monthly basis. In addition to that citizens are sent more than 20 lakh proactive SMSs per month informing them about the status of their applications.Gupta said that Antyodaya Saral platform was an in-house product of the NIC Haryana and the technical teams of the concerned Departments. He asserted that the portal has been developed without an external vendor, at the fraction of the cost that vendors would have charged for the same work. The portal is built on the Service Plus framework built by NIC Delhi for ePanchayat Suite. Moreover, Service Plus is also going to be conferred a Digital India Award under the ‘Exemplary Product’ category as well, he added.
The Project Director said that the Antyodaya Saral (https://saralharyana.gov.in) is a Government to Citizen (G2C) public service delivery platform with the citizens at the centre of it. Citizens can apply for 549 government schemes/services offered by 40 Departments/Boards/Corporations through the online portal, at the nearest Common Service Centre (CSC) or at the 117 Antyodaya Saral Kendras run by the State Government, Antyodaya Saral offers the citizens a standard service delivery experience across the State in terms of the documents required, fees charged etc.
On the working of the portal, Gupta said that the citizen can also find the status of their application through the online portal, similar to how they would track the status of an e-commerce order. In case the citizen has any query/grievance, the citizen can call the toll free helpline (1800-2000-023). The toll-free number already deals with more than 1 lakh such calls on a monthly basis, he added. Sharing more details on the frequency of calls received on the toll-free number he said that over 97,000 grievances pertaining to service delivery have been received through the helpline, 96% of which have been resolved.
Gupta said that the citizens have given Antyodaya Saral an overall satisfaction rating of 4.3 on a scale of 5 through the automated IVRS feedback calls made to them. Hence, all of this ensures that the citizens no longer need to visit the department offices to ask for information, apply for the service or complaint regarding any delay, they can do all of this from the comfort of their homes, he added.
